秒速飞艇软件

智慧银行客户体验服务介绍

用户体验研究

客户深度访谈

zaizhihuiyinxingwangdianguihuaqianqi,genjuwangdiandingwei、zhoubianyetai、mubiaoshouzhongdengyinsu,jinxingkequnfenxihekehuhuaxiang,mingquemubiaokehudejibentezheng;

zhaomubutongleixingdeyangbenkehujinxingjiaodianxiaozutaolunhuoshendufangtan,jinerlejiekehuduimuqianwangdianfuwuqingkuangdeganshou,yijiduiweilaizhihuiyinxingjianshexingtaideguandian,shoujibingfenxiyangbenkehudefankuiyijian,weihouxuwangdianguihuashejidecelvehefangxiangtigongyoujiazhidecankaoyiju。

调查问卷

秒速飞艇软件zhenduimubiaokequnduichuantongwangdiangongneng、fuwu、kongjianguihua、xingxiangshejidengfangmiandepingjia,yijiduiweilaizhihuiyinxingdeguihuajianyi,zhidingdiaochawenjuan;

秒速飞艇软件zhenduimanzumubiaokehutezhengdeyangben,tongguoxianshangqudaozaiquanguofanweineijinxingfafangheshujutongji,jingfenxidechuchuantongwangdiandangqiancunzaidewentijiqiyanzhongxing,zuoweihouxuwangdianguihuashejidezhongyaoyiju。

同业竞品性分析

genjuyinxingzishendingweihefazhancelve,xuanquguoneiwaixiangguanyinxingzuoweijingpin,duiqizuijudaibiaoxingdezhihuiyinxingwangdianjinxingdiaoyan(youtiaojiandekeyijinxingshidikaocha),jieheyinxingzishentese,fenxiwangdianzaidingwei、gongneng、fuwu、kongjianguihua、xingxiangshejidengfangmiandeyouquedian,youdiankezaibenxingwangdianguihuashejifanganzhongjinxingjiejian,duiquediandefenxibingtichuyouhuajianyi,zaiwangdianguihuashejijieduanyejuyouzhongyaodecankaoyiyi。

服务设计

genjuwangdianyewuguihuafangan,duimeixiangyewudefuwuliuchengjinxingfenxi,zhanzaikehujiaoduyichangjinghuafangshifenxiliuchengzhongmeigeyukehuxingchengjiechudefuwuchudian(touch point),jieheyanjiujieduanhuoqudemubiaokehudejibentezheng、xingweixiguan、xuqiupianhaodengyinsu,duifuwuliuchengjichudianjinxingyouhuawanshan,xingchengfuhemubiaokehuxuqiudefuwushejifangan。

网点空间规划设计

分区及动线规划

genjuwangdianyewuguihuahefuwushejifangan,quedingwangdianyingbaohandegongnengdianjiquyuhuafen;

genjuwangdiansuozaiwuyeqingkuang,duiwangdianneibujiwaibuderenliudongxianjinxingfenxi,binggenjuwangdianneibuwulikongjiandetiaojianxianzhi,jieheyewuchangjing、fuwuyingxiaocelvejixingyeguifandengyinsu,guihuawangdianneibugequyudejibenweizhiguanxi。fenqujidongxianguihua

平面布置

genjuwangdianyewuguihuahefuwushejifangan,yijiwangdianjubuquyuwulikongjiandetiaojianxianzhi,jiehejubukongjiandeyewuchangjing、fuwuyingxiaocelvedengyinsu,zaijibenquyuguanxitujichushangjinxingshenhuasheji,quedingwangdiankongjianneisuoyouqiangtijiegou、daoju、shebei、sheshidejibenchicunhebaifangweizhi。

空间设计

genjuyinxingpinpaixingxiang、vishijueguifan,jieheyanjiujieduanhuoqudemubiaokehuduikongjiandeganshou,jinxingkongjianzhengtixingxiangsheji,baokuojibenzaoxing、secai、dengguang、caizhideng;

genjuwangdianguihuapingmiantuhexingxiangshejifangan,bingkaolvkeluodixing,duiwangdianzhengtikongjianjigequyujinxingxiangxidekongjiansheji,chengxianwangdiandezuizhongxingtai。

网点产品客户体验设计

秒速飞艇软件zaizhihuiyinxingwangdianzhong,zhinengshebei、zhanshihudongshebeiyijidianziqudaozhongduandoushibukehuoquede,tongguogeleichanpinjinxingkehutiyanyouhuashejilaitigaochanpindekeyongxing、yiyongxing,zhengtitishengxinxingwangdiandefuwutiyanhekehumanyidu,weiwangdiandailaigengduohuokejiyingxiaodejihui,jinerxingchengguifanhua、biaozhunhuashejifangan,zaiquanxingjinxingtuiguang,qianghuakehuduiyinxingpinpaiderenzhi,zhengtitishengyinxingdepinpaijiazhi。

客户体验数据运营

秒速飞艇软件kehutiyanshejibingfeiyilaoyongyi,zaiwangdiantouchanyunyinghou,zaiwangdianpushetanzhenshebei,tongguorediantanzhenjishushoujimeigelaidaowangdiandekehuxinxi,jihehoutaidekehujiaoyishuju、xingweishujuduiwangdiandekehuliudong、gongneng、fuwu、yingxiaodengfangmianjinxingdongtaideshujufenxihuodewangdiangefangmiandaigaishandewenti,yijikehudexingweixiguan、xuqiupianhao,congerchixuyouhuahegaishanwangdiandefuwuliucheng、yingxiaocelveyijichanpindekehutiyan。

获取更多资料

nindelianxifangshi: